DigiClub Membership
A. DigiClub is a membership program designed to offer club members with many unique benefits. It turns your regular high speed Internet connection into a multimedia experience.
A. Yes. All our services are designed with a common goal – Maximize effective use of resources and pass the savings to members. More members = More and better benefits for members.
A. Iready would like to make those planned services available at the earliest opportunity. However, some of the services required our membership base to reach certain size before they will make sense. Like we said before: More members= more and better benefits. You can help us reach those goals much quicker by referring your friends and relatives to join DigiClub!
A. In one word – NO. Iready believes in fair pricing for fair use. Iready does not follow the traditional business model of charging businesses more for the same service provided to home customers. Individual and business members pay the same fee for identical services. However, we do advise businesses to register as Business class members if they plan to make uses of exclusive features and services that offer only to businesses.
A.
We have two classes of membership – Business and Individual. Both classes pay the same fee for the same service. There will be special features developed specially for Business members later on. For examples, Auto Attendant, Call Queuing, Paging, Intercom, etc. These features are meaningful only for businesses.
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Payment and Billing
A. All regularly scheduled monthly fees are charged to your credit card at the beginning of each month. Long distance calling charges are not included in this monthly fee. Charges for long distance services will be automatically deducted from your DigiGold account.
A. DigiGold is the name Iready chosen for its electronic payment service. DigiGold offers the same convenience as your credit card but without the risks of fraud. We open a DigiGold account for you when you join DigiClub. There are no service charges for having a DigiGold account.
A. The DigiGold account is similar to a pre-paid debit account in which a certain dollar amount is set aside to cover any charges on your DigiPhone service that are not covered in the monthly fee such as long distance calls.
Charges are automatically deducted from your DigiGold account as optional services are used. Once the balance reaches $5.00, the account is automatically replenished with a $20.00 charge to your credit card, or whatever re-charge amount over $20.00 you have selected from your member portal account.
If you want, you can change the replenish amount to another amount. Simply sign in to your web portal account and specify a new amount. The new amount must be $20.00 or greater.
A. All DigiClub services require automatic payment on a Major Credit Card. Major Credit cards accepted include Visa at the moment. MasterCard will be added in the near future. At this time, DigiClub does not offer any other payment options.
A. If your automatic monthly credit card payment cannot be processed for any reason, we will immediately notify you by email. There will be a service charge of $25.00 for any failed credit card transactions. If payment is not received after five business days, your service will be suspended. It is important that you keep your credit card information up to date to avoid any unnecessary charges and interruption in service. You can log into your web portal account and enter new credit card information.
A. The DigiPhone monthly billing cycle begins when you activate the ATA or 7 days after you sign-up, whichever comes first. Your credit card will be automatically charged every month for the monthly membership fee and any options you have selected for your DigiPhone service.
A. The first month’s membership fee is prorated based on the number of days left in that month from your account activation date plus the full amount of the second monthly fee including taxes, and will be charged to your credit card upon account activation.
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DigiPhone Services
A. DigiPhone is a leading edge technology that makes use of your High Speed Internet service for telephone calls – without the hassle of a service call. It works virtually the same way as your current phone service does, has a wide selection of calling features and can be used with a standard phone set. Because DigiPhone uses digital technology to connect your calls it can offer features not possible with traditional telephone service.And it is much less expensive. All you need is an Analog Telephone Adapter (ATA) and you can start saving money immediately.
A. DigiPhone is provided to our members as a benefit mot as a standalone service, and our focus is how to help members save money. Other VoIP service providers sell telephone service as a paid service and their focus is how to make the most profit from that service. On the technical side Iready use the industry’s best voice compression technology to deliver your calls. Other VoIP providers will most likely choose lower bandwidth schemes to maximize their profit margins.
A. DigiPhone is offered nationwide. Anyone in the Canada can subscribe to DigiPhone service. However, only phone numbers in the 604 area code are available for selection. We will be expanding to the Toronto area in the near future.
A. DigiPhone is ideal for a wide range of High Speed Internet users
- Families with teenage children who need a cost-effective solution for additional phone lines
- Cable High Speed Internet and cell phone users who would like to replace their landline service
- New Condo or Townhouse never had landline service installed
- Small businesses and Home offices.
- People want to save money on long distance calls.
A. DigiPhone can work with always-on High Speed Internet service: DSL, or Cable modem. However, current broadband wireless service provided by iFido cannot support DigiPhone.
A. Yes. DigiPhone is available for High Speed Lite cable Internet users.
A. No, DigiPhone is build specifically for always-on High Speed Internet connection and cannot be used with any type of the dial-up Internet service.
A.
We will provide this service after the initial launch of DigiPhone service.
A. Yes. DigiPhone is in full compliance with CRTC E911 requirements. You must inform our office if you move the phone adapter to a new location.
A. Standard DigiPhone service provides basic functions like making and receiving calls, similar to traditional telephone service. For many people this is all they need.
A. With DigiPhone’s SSP option Iready offer one of the best bundled features in the industry. Features like Caller ID, Call Forward, Call Waiting, Conference Call, etc are all included at one attractive price.
A. You can pick up the DigiPhone™ Starter Kit from Iready’s office or any authorized agents, install it and start using our digital telephone service. We can ship the Starter Kit to you as well. Free shipping is included with your DigiPhone service.
A. Yes, you can keep your service and your phone number. You just need to have a High Speed Internet connection at your new location. Whenever you move, it is important to update your contact information with DigiClub through your web portal account.
A. When ordering DigiPhone service, any available telephone number from the Area Code inventory will be automatically selected and confirmed for you. In some cases, you maybe allowed to select from a very limited list of numbers.
A. Not at the moment. We expect to have Toronto area code available in the near future.
A. No, DigiPhone telephone numbers are not listed in local telephone directories like traditional telephone numbers.
A. Yes, in most of the cases you can keep your service and your phone number when you travel, domestically or abroad. Just plug your ATA into a High Speed Internet connection at your new location – and you are ready to go. All your calls will be treated the same way as if made using DigiPhone at your home. For example, if you travel from Vancouver to Hong Kong, you can take your service with you, plug into High Speed Internet there, and make calls as if you were still in Vancouver (i.e. people could still reach you at your 604 # or you can call their 604 # and neither party would be charged long distance).
A. Though we have experienced high success in placing and receiving local fax transmissions, we have simply not yet certified support for fax. We anticipate full certification soon.
A. Call DigiPhone member service at 604-288-1086 to reach a member service representative directly.
A. Yes, please send your message to support@iready.ca.
To best serve your support needs, please include the following:
- In the subject line of the email window, type your DigiPhone number.
Then include as much of the following information you can in your message:
- Your DigiPhone number
- Type of Internet connection and the name of your Internet Service Provider (DSL/Cable)
- Make and model of your router (if you are using one)
- Make and model of your telephone
- Brief description of your home network (computers, routers, hubs, switches, firewall software)
- Detailed description of the issue you are having
- Status of indicators on the ATA
- Results of troubleshooting steps you have completed (i.e. power cycle your network, port forwarding in your router, etc)
- A call-back number and the best time to call you. We will try our best to accommodate you.
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Technical Questions
A. No.
A. No. DigiPhone service is not recommended for sending and receiving program and account updates to your set-top box. Satellite service typically requires an analog dial-up modem rather than a broadband connection.
A. Yes, if using a router. DigiPhone is compatible with most home networking systems available at computer retail stores.
A. No, dial-up modems are not supported by DigiPhone service.
A. The minimum bandwidth requirement for DigiPhone is 256Kbps download, 64Kbps upload. However, if you plan to surf the Internet and download information while using your DigiPhone service, we recommend 512Kbps download/96 Kbps upload.
A. No. Only Iready’s ATA can be used with the DigiPhone service. We currently do not support IP phones. We will offer IP phones in the near future.
A. No, you do not need a Static IP for DigiPhone but if you do have one we will support it.
A. Business class customers can activate multiple phone lines.
A. No. DigiPhone is very easy to install and you will use phone set you would normally use with your local telephone company.
A. No, DigiPhone does not require a computer.
A. You need to have are a High Speed Internet service (Cable or DSL) and a standard phone set. You need to purchase an analog telephone adapter (ATA) from Iready.
A. The telephone set we normally use is an analog device. It converts our voice into analog signals. We need to convert the analog signal generated by the telephone into a digital signal before sending the signals through our digital communication network. When the digital signal arrives at the destination we need to convert the digital signal back to analog form so that it will work on the telephone set. The ATA () device will take care of all signal conversion for us.
A. If you do not already have a router, you will need to purchase one to use with your DigiPhone Service .
A. No, DigiPhone does not use traditional phone jacks. It only works directly with the ATA and with a DSL or Cable modem. To use more than one phone with your DigiPhone service, we recommend using an expandable cordless phone system. If you prefer to use the existing phone jacks, there is an installation fee of $75.00.
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Making Calls
A. Yes, your DigiPhone service will work even if you are simultaneously accessing the Internet, sending files or instant messaging over the same broadband connection with your computer. Use of data services at the same time as use of DigiPhone may affect sound quality.
A. No, a power or broadband service outage will prevent ALL service from working. DigiPhone service will not function until power is restored. However, if you have the Super Saver Plan (SSP) option incoming calls to you phone number will be directed to your voice mailbox during a power outage.
A. Yes, all 900 and 976 numbers will be blocked from the service.
A. Yes, with DigiPhone you can make and receive calls just like you would with traditional phone service – anyone can call you from anywhere.
A. For local calls dial the area code + the phone number. For long distance calls dial 1 + area code + the phone number.
A. Pick up your DigiPhone handset and listen for a “stutter tone” – a stutter tone indicates that a Voice Mail Message(s) has been left for you. On phones with message waiting indicator/light you will see the light flashes.
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Troubleshooting
- Choppy calls are usually caused by high latency or packet loss in the ISP's network.
- High latency is when it takes too long for the data to be transmitted over your Internet connection.
- Packet loss is when information is lost over your Internet connection.
- Either symptom can be caused by ISP (Internet service provider) problems, Internet congestion, or heavy bandwidth usage such as online gaming or file sharing.
You can determine if there is any problem by using any number of Internet speed tests. If your upload or download is lower than your ISP's advertised speeds, you may be experiencing Internet connectivity problems. Please note that it is quite common that an ISP does not deliver the exact advertised speeds.
In a voice telephone call, an echo occurs when you hear your own voice repeated. Problems with echo are always originating on the far end of your call. This is due to the latency on your Internet connection causing the delayed playback of your voice. This typically happens over traditional phone lines, but with minimal latency, the echo usually goes unnoticed.
There are two ways an echo can occur:
- Electrically through poor quality phone cables.
- Acoustically (feedback) through sound waves between the phone's speaker and microphone.
We recommend asking the other party to lower the phone volume in order to reduce the feedback of your voice. If the problem is originating electrically, advise the other party that their telephone cables may need to be replaced.
As a last resort, try different telephone sets to reduce echo, as some telephones have special echo-cancellation technology. Quality of the telephone plays an important role. However, higher priced units do not always guarantee higher quality calls in terms of echo-cancellation. Echo- cancellation is dependent upon the internal technology of the telephone, and how the transmit and receive signals are exchanged.
Dropped calls are usually associated with Internet connectivity issues.
- High latency and packet loss can affect your call.
- High latency is when it takes too long for the data to be transmitted over your Internet connection.
- Packet loss is when information is lost over your Internet connection.
The inability to receive inbound calls is directly related to the Phone Adapter's ability to register with our proxy server. If the Phone Adapter is not registered, the DigiPhone proxy server will be unable to route calls to the device. When a call is unable to reach the phone adapter, DigiPhone will route the call to your voicemail (if you have the SSP option).
There are a few reasons your phone adapter may not be able to register with the DigiPhone proxies:
- Power outages
- Loss of Internet connectivity
- Router/firewall security options blocking DigiPhone traffic
If this problem occurs, verify you have Internet connectivity and/or check your router/firewall security settings and reboot the Phone Adapter. To reboot the phone adapter, unplug the power cord from the device, wait 15 seconds, and then plug it back in. This will initiate a new registration request. Wait 5 minutes for the device to completely boot up, before attempting to make a call.
Static or buzzing noises on your line can only occur on the analog side of the phone system. This analog segment consists of your phone and phone cable. Once the signal is sent through the phone adapter, it is digitized and can no longer create static or buzzing.
Try replacing the telephone cable and/or telephone.
Cordless telephones can generate static due to a weak signal-connection between the base of the telephone and the handset. Weak signals can be due to low batteries in your handset, or the recommended range between the handset and base station has been exceeded. If you are using a wireless router, try moving it away from the cordless phone’s base unit as each wireless device may interfere with each other.
Please try this checklist:
- Make sure the telephone is plugged into the appropriate port, Phone 1 or Phone 2.
- Disconnect and re-connect the RJ-11 telephone cable between the ATA and telephone.
- Make sure your telephone is set to its tone setting (not pulse)
- Reboot your ATA.
Most popular brand routers have firewall options built in. If your network is connecting through a firewall, or a router with firewall capabilities, it may interfere with the ATA's service. The ATA supplied by Iready is pre-programmed to work with most routers. If you experience any problems with your DigiPhone service, and are connecting through a firewall, be sure the following ports are allowed to and from the ATA.
ATA Internet ports:
SIP ports 5060 through 5061 using UDP protocol
NTP port 123 using UDP protocol
TFTP port 69 using UDP protocol
DNS port 53 using UDP protocol
RTP ports 10,000 through 20,000 using UDP protocol
Since each firewall may be designed differently, please consult firewall owners manual for further information.
Start with your Cable/DSL Modem. Unplug it from the wall/power strip, wait approximately 30 seconds (or follow the manufacture's instructions), plug it back in, and wait for it to completely reboot before continuing.
Then reboot your Web safe router. Again by unplugging it from the wall/power strip, wait 10 seconds (or follow the manufacture's instructions), plug it back in, and wait for it to completely reboot before continuing.
Then reboot your computer and ensure that you have Internet access before continuing. If you do not have Internet access, please contact your Internet provider. If you have Internet access on your computer, then continue by rebooting your ATA.
If power was interrupted, you may have to reboot your router and the ATA. Reboot the router by unplugging the power adapter from the outlet. This will reset the device.
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